Friday, March 19, 2010

Putting the Service in UPS

Up front:  I hate UPS.  Of all the methods of shipping something somewhere, I detest UPS.  They seem to think that the only people who receive packages are shut-ins and businesses.  How else to explain their decision to deliver only between 8 am and 6 pm?  So how do I, who have a day job and thus am not home to receive the package, supposed to sign for it?

"But just pick it up at the UPS facility."  Um, did you not hear that they're only open from 8 to 6?  I'm at work then.

"You can't pick it up at lunch?"  I ride a motorcycle to work.  Where am I going to put it when I pick it up?

"But they have late pickup from 8 to 8:30."  And I'm in rehearsal then.

"Anybody else to pick it up?"  No.  Just me.

And they aren't open on Saturdays for me to get it.  And to have them deliver to a separate address is considered a "separate charge" unless the original shipper agrees to it.

Now, I fortunately have Friday off so I can go get my package, but I shouldn't have to.  When you work in a service industry, you should keep customer hours, not business hours.  That means opening before people get to work in the morning and staying open after they go home.  Open Saturday, too.

Thursday, March 4, 2010

Tweetstalked by a Theatre

So I went to see Monsieur Chopin at the the Laguna Playhouse over the weekend.  On a whim, I tweeted that I was.  I did not tweet this to the LP, just mentioned it.

They tweeted me back, hoping I had a good time.  Apparently they monitor the Twitterverse for tweets that mention them.  That's certainly an interesting marketing method.  It was nice, but now I don't know what to do in response.  Say thank you?  I did audition for the Laguna Playhouse once a long time ago.  I doubt they would remember it.

By the way:  Monsieur Chopin was wonderful.  Hershey Felder is a brilliant pianist and has clearly studied his subject, being able to take questions from the audience while staying in character.  I'm sorry I didn't get a chance to see Gershwin Alone, one of the three parts of his "Composer Sonata," but I'm definitely going to try and see Beethoven, As I Knew Him when it opens in May.

During the QA period, he had made some disparaging comments about Beethoven (as part of the character), saying that it was banging and noise.  We'll have to go back and see if we can get the other side:  "Herr Beethoven, it seems Monsieur Chopin has made some comments that might be considered, well, less than favorable regarding your music.  What might you say in response?"